Knowledge representation, Data modelling, Fundamental assumptions

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This paper develops a knowledge management strategy and strategic activities for the support of SMTEs’ initial needs for knowledge management.

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This paper explores the development of classroom learning environment focussing on survey instruments in assessing students’ perceptions of the classroom environment.

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This paper examines whether gender matters in computer mediated communication based distance educations and if so what efforts can be considered to better meet the needs of learners.

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The paper illustrates that the provision of hotel customer complaint management knowledge is essential for hotels in designing and implementing customer complaint management strategies and information systems.

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This paper reports that there are four broad approaches to the way in which these hotels practise their knowledge management.

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