Business Information Technology, RMIT University, Australia


Publications:
Data Modelling Approaches to Knowledge Representation

Knowledge representation, Data modelling, Fundamental assumptions

Article: Print

$US10.00

Article: Electronic

$US5.00
Developing a Knowledge Management Strategy

This paper develops a knowledge management strategy and strategic activities for the support of SMTEs’ initial needs for knowledge management.

Article: Print

$US10.00

Article: Electronic

$US5.00
Learning Environment Instruments

This paper explores the development of classroom learning environment focussing on survey instruments in assessing students’ perceptions of the classroom environment.

Article: Print

$US10.00

Article: Electronic

$US5.00
Does Gender Matter in Computer Mediated Communication Based Distance Education?

This paper examines whether gender matters in computer mediated communication based distance educations and if so what efforts can be considered to better meet the needs of learners.

Article: Print

$US10.00

Article: Electronic

$US5.00
Knowledge of Hotel Customer Complaint Management

The paper illustrates that the provision of hotel customer complaint management knowledge is essential for hotels in designing and implementing customer complaint management strategies and information systems.

Article: Print

$US10.00

Article: Electronic

$US5.00
Strategic Approaches to Knowledge Management in Small and Medium-Sized Hotels

This paper reports that there are four broad approaches to the way in which these hotels practise their knowledge management.

Article: Print

$US10.00

Article: Electronic

$US5.00